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Applying
Selection
Joining
Terms and Conditions
Cabin Crew
Flight Deck Crew
Terms and Conditions - What is ERP? Can this be in US dollars? How does it benefit me?
ERP stands for Exchange Rate Protection. It is based on the currency of the country of your nationality and the passport, which your visa is endorsed. It benefits and protects 50% of your basic salary from currency rate fluctuations between the Dirham and your currency classification.
- Can I get a Utility allowance advance? (Note: Utilities allowance is provided to certain level positions to assist with rent and utility costs).
Utility allowance advance is only applicable to certain level positions for local candidates joining on a visit visa and overseas candidates joining the Emirates Group. It is given for setting up home for the first time in the UAE. The utility allowance form clearly states the terms and conditions for eligibility.
- If the position I am selected for is entitled to accommodation benefits, can I come to Dubai and then decide on whether to take company accommodation, or the equivalent amount?
No, you will need to make a choice before you arrive, so that the accommodation department can coordinate accordingly.
- How many hours do you work in a week?
Normally, it is 42 hours a week. However, for Managerial roles, hours are likely to be longer on occasion, as and when required.
- What is my probation period?
All employees are on probation for the first six months in the company. This is a chance for you and the company to determine if the "fit" is there for a successful long-term future.
- If entitled to Company Accommodation, will I get a villa or apartment?
Senior Manager level positions that meet certain criteria are eligible for a furnished villa. Your eligibility will be discussed with you during your interview. Managers not entitled to a villa will receive a furnished apartment.
- What is the use of a Health Card?
The Health Card is normally given to staff that are employed into grade 5 and below positions, to assist with hospital charges if they need medical services.
- What salaries and benefits does the Emirates Group offer?
Salaries obviously range depending on the position, and as we have so many roles, we look to discuss employment terms at interviews so that candidates can determine if it meets their expectations. In the "Working Here" section of our site there is general information on the range of benefits available dependent on position.
- What are my chances for better prospects in the company in the future, and does the company have a time bound promotion scheme?
All employees are eligible to apply for promotional vacancies that arise within the Emirates Group, after completion of one year of service in their current position. Vacancies are advertised on the company Intranet and Department notice boards. Based on minimum criteria set for the job, applications will be short-listed and successful applicants called for an interview with Recruitment and the Line Department.
- What salaries and benefits does the Emirates Group offer?
Salaries obviously range depending on the position, and as we have so many roles we look to discuss employment terms at interviews so that candidates can determine if it meets their expectations. In the "Working Here" section of our site there is general information on the range of benefits available dependent on position.
- What are my chances for better prospects in the company in the future, and does the company have a time bound promotion scheme?
All employees are eligible to apply for promotional vacancies that arise within the Emirates Group, after completion of one year of service in their current position. Vacancies are advertised on the company Intranet and Department notice boards. Based on minimum criteria set for the job, applications will be short-listed and successful applicants called for an interview with Recruitment and the Line Department.
- Is there an annual pay review?
On an annual basis each and every staff member is reviewed on their individual performance and merit, and pay increments are awarded accordingly. There is also an annual pay review conducted by our HR Remuneration Department.
- Does Emirates give free tickets to employees and who can benefit from their concessions?
Emirates provide full time employees with 1 firm annual leave ticket per year (depending on the grade). Other concessional travel tickets are also available for other members of the family (mainly direct members of the family). Most tickets are on a sub-load basis.
- Does Emirates contribute towards a pension scheme? (Applicable to certain grades only)
Emirates provides an End of Service benefit - as per the Labor Law of the UAE (for certain grades) provident fund contributions.
- What is the Car Loan that Emirates offer all about? (Applicable to certain grades only)
We offer an interest free car loan which must be paid back on a monthly basis (deducted from your salary). Maximum repayment period is 48 months. You may apply for the loan as soon as you join the company. (Different loan amount for different grades).
- Is there company provided transport while on duty?
Company transport is mandatory for grade 1-8, if they do not wish to take the transportation allowance.
- What if I am sick for more than 15 days in a year?
As per the contract, 15 days are covered for full basic pay with utilities allowance but no other allowances. The next 30 days is half basic pay with utilities allowances and next 135 days no basic pay, no fixed allowances.
- How does the profit share work?
Emirates employees may be entitled to a profit share bonus, if the company makes a profit. An announcement is usually made in April, following the end of year results, informing staff if there is to be a Profit Share payout or not. The amount varies from year to year. All employees must be employed for the complete period 1st April – 31st March in the preceding year to be eligible for profit share payment. If you join after 1st April, you will not enter the scheme until the following financial year.
- Do we pay tax on our salary?
The salary you receive from us is tax free.
- How is the fund doing at present? (Applicable to certain grades only)
The fund is linked to the Global Stock Market.
- Can I take the money from the company and invest the money myself? Can I manage the fund myself? (Applicable to certain grades only)
No. The fund is managed by a Provident Scheme Officer. Should you wish to change anything based on fluctuations on the Stock Market, you may make changes up to 6 times per year free of charge. Any changes above this number will be charged at the rate of 0.5 %.
- What are the different funds A, B, C,? (Applicable to certain grades only)
This will be explained in greater detail (with a handbook) on joining.
A = the amount that the company contributes-12% of basic salary
B = compulsory amount for employee, 5% of monthly basic salary
C = voluntary additional contributions made by employee.
- Should I have an extra pension scheme back in my home country? (Applicable to certain grades only)
When you are fully aware what our Provident Scheme is, you will be able to make a more informed decision.
- Will Emirates help in getting a place for my child at school? (Applicable to certain grades only)
We will only supply you with a list of schools in Dubai and it is up to you to find a suitable place.
- What does ALD and ALT mean?
ALD = Annual Leave Destination, at your interview it will be determined where this will be. It is based on a number of personal items including: Nationality in Passport, Permanent address, residency rights, property ownership, voting rights, etc. ALD will be the place that we will issue the ALT to. If your ALD is not near an Emirates network, the company will determine the nearest International Airport to your country of citizenship or nationality.
ALT = Annual Leave Ticket, this is determined by the company on airlines and routes with maximum use on the Emirates services.
- When can I apply for rebated tickets and make use of the Company's travel benefits?
You will be eligible after the completion of your probationary period i.e. after six months of service, on Emirates. For other airlines the service required is usually 12 months.
- What discounts do I receive for my family?
- Single staff can get discounted tickets for Mother, Father, Brother, Sister. Married staff get as above including mother-in-law, father-in-law.
- If married, spouse and children are entitled to unlimited concessional tickets. There are restrictions on ticket entitlements for children aged over 21 years.
- What are the terms and conditions in the event of repatriation due to reasons out of our control (war, unrest, etc). (?)
We do not have a policy on this apart from the standard conditions of repatriation (tickets, cargo) but "in such cases like war" etc, Emirates will take responsibility for its staff - example "a repatriation plan was in effect during the Gulf war." This situation would involve the UAE Government and foreign country Embassies to sort out an "evacuation" plan. As a corporation we do, however, respond on an ‘as is’ basis. For example, post 9/11 we didn't even consider a single redundancy and all our employees were paid in full. Those with leave were allowed to go on extended vacation and if required were even granted unpaid leave in accordance to developments operationally and politically. We don't consider the options of a "safe zone" or sending people to home countries from where they will continue to work. All such alternatives and decisions are made as the situation warrants and the prime focus is on our employee safety.
- If my family did not join me in Dubai what is the arrangement for medical/dental cover outside UAE? (Applicable to certain grades only)
If the family is resident outside UAE, they will not be eligible for reimbursement of outpatient medical or dental expenses incurred in the country of Domicile.
Inpatient treatments will be covered world-wide.
- Apart from Emirates Group Profit Share, does the Emirates Group provide share options for managerial employees?
The only profit share that Emirates will contribute to their employees is Emirates Group Profit Share.
- Does the company allow virtual office hours, e.g. working from home?
Not at the moment.
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