Customer Services

Join a multinational team committed to providing the best customer experience every day

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Explore opportunities

Take on the challenge of front-line customer-facing roles with dnata, marhaba and Emirates Airport Services, or work behind the scenes as a Contact Centre service agent. Get the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day.

Customer facing

Back office support

Customer facing

Back office support

A culture of hospitality

Explore roles in customer service

Emirates Airport Services

You’ll be responsible for delivering the Fly Better experience to our customers as soon as they arrive at the airport. Through their check-in, how we handle their baggage and finally boarding their flight at Terminal 3. An attitude of putting the customer first and dedication to providing a quality experience will ensure that our passengers have an enjoyable journey with us from start to finish.

marhaba service agents

As a marhaba service agent, you’ll be responsible for providing exceptional travel assistance services to our customers. Whether they’re VIPs, a marhaba guest, an unaccompanied minor, or a passenger with special needs, marhaba service agents are dedicated to ensuring that each customer receives the highest level of care and attention throughout their journey.

dnata Airport Services

You’ll be responsible for delivering an exceptional experience to our customers as soon as they arrive at the airport. Through their check-in, how we handle their baggage and finally boarding their flight at either Terminal 1 or 2. An attitude of putting the customer first and dedication to providing a quality experience will ensure that our passengers have an enjoyable journey from start to finish.

Contact Centre

As a Contact Centre agent you’ll be the voice of Emirates, providing our customers with accurate and up-to-date information about our products and services. In this important role you’ll provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support.

Ready to join our team?

Apply now and start your exciting career with one of the world's fastest growing group of companies

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