EXPERIENCE OUR WORLD AS PART OF YOUR CAREER

What makes Emirates one of the world’s fastest-growing airline?

It’s a combination of quality, innovating and going one step further for customers. We’re also confident in the future of the travel industry – we’ve been adding around four new destinations every year. And now we’re adding one new aircraft every month. That’s what happens when you’re determined to be the best.

What are the opportunities for cabin crew?

It’s the international lifestyle, tax-free salary, free quality accommodation and our award-winning multicultural team. The travel benefits and training are amazing too.

What makes the career path rewarding?

Many of our middle and senior managers started out as cabin crew, so it’s a great beginning if you’re determined to achieve something. In the meantime, you’ll be working with people from 140 nationalities, building your skills and advancing your career – even becoming flight purser within five years or training others.

How long are the contract and probation?

In accordance with current Dubai Government regulations, the contract is a three-year non-binding one, renewable with agreement by Emirates management and the crew member. The probationary period is six months.

What’s the annual leave like?

The number of annual leave hours relates to your job grade. It’ll be in your contract of employment.

What makes Emirates the fastest-growing airline in the world?

From the outset, Emirates has been committed to quality and innovation and to exceed customer expectation. More than 400 international awards bear witness to our dedication to these core values.

We are confident of the travel industry’s long-term growth potential and have a steady management focused on long-term goals. Emirates has an aggressive business development plan which has seen us adding an average of four new destinations every year for the past 23 years and regularly increasing flight frequencies. Currently, we are expanding our fleet with, on average, one new aircraft delivery every month. We have a good product complemented with excellent service and the drive to be the best in whatever we do.

What are the opportunities for Cabin Crew in Emirates?

Being based in Dubai, Emirates offers its Cabin Crew an international lifestyle, an attractive tax-free salary, free quality accommodation and the opportunity to work with an award-winning multicultural team. Salaries for Cabin Crew are competitive and packages of attractive travel benefits and excellent professional development opportunities are available.

Is this a rewarding career path and why?

Working with Emirates will give you endless opportunities: to meet and work with people from over 120 nationalities; to increase your skills and rapidly advance your career. Currently, high performing Cabin Crew have been able to attain the position of Flight Purser within five years and many have also become trainers in cabin service. Many people in middle and upper management joined the airline as Cabin Crew and now work in other departments. Opportunities abound: waiting for you to pursue them, based on performance of course!

How long is the contract and is it binding?

In accordance with current Dubai Government regulations, the contract is a three-year non-binding one, renewable with agreement by Emirates management and crew member. There is a probationary period of six months commencing from the date of joining.

What is the probationary period for company employment?

For all positions, the probationary period is six months from the date of joining the company.

What is the annual leave policy of the company?

All full-time employees are entitled to paid annual leave. The number of working hours of annual leave provided per calendar year is related to your job grade and is specified in your contract of employment.

What is the recruitment process like?

Candidates are short-listed and undergo an initial screening. Many will then be asked to participate in assessment exercises. Finally, those identified as having potential will be called for an interview. Candidates who fail to make it through the initial screening process and those who are not successful after the interview may reapply after 6 months.

What does Emirates look for in Cabin Crew?

Irrespective of nationality, we look for a positive attitude, confidence, flexibility, maturity, a friendly disposition, and importantly a genuine passion to help others and to provide quality service. As the job can be physically demanding, we also look for those with resilience and a determination to continually perform well.

Do you need previous experience as Cabin Crew?

Previous experience in a customer service role would be of benefit but previous cabin crew experience is not required.

Can I attend a Cabin Crew interview in any country where Emirates recruitment campaigns are being held?

Yes. If Emirates is not conducting interviews in your home country, you may be invited to attend the selection process in a nearby country or you may choose to attend the Open Information Days as advertised. Should you choose to attend, expenses incurred will not be reimbursed.

How many job applications does Emirates receive? How many Cabin Crew are working with Emirates at present?

Emirates receives an average of 15,000 applications for Cabin Crew per month. Over 20,000 Cabin Crew are currently working for the airline.

If selected to join Emirates as Cabin Crew what medical tests are required?

Prior to joining, you will be required to complete a self-declaration medical form. If additional information is required, you may have to visit your Doctor. A visit to the Dentist is also required to complete the dental form. Any costs incurred as part of your medical requirements will be borne by you. Once you join us, additional medicals will be conducted by The Emirates Group. These are required for residence visa and also to comply with GCAA requirements.

Do you get paid/compensated and are you provided with company accommodation while training?

Your basic salary is calculated from the first day of joining. Company accommodation is also provided upon your arrival in Dubai.

What is involved in the training? Where does it take place?

All Cabin Crew recruits go through an initial eight-week training course in Dubai, conducted in English at a purpose-built crew training centre that is part of the Emirates Aviation College. Training includes the practical and theoretical aspects of safety, first aid and inflight service on the various aircraft operated by Emirates. The trainees on each course are normally a rich cultural mix. There are regular assessments with stringent pass marks for each module. Hence a high standard of performance and dedication is required.

Are you allocated flights as soon as you join training?

You are given a roster on the day of your graduation at the end of your training. Initially, you will fly as supernumerary so that your performance can be observed and feedback obtained in order to identify any further training needs prior to your first operational flight.

When do you get a roster? How many days off do you get in a month?

Cabin Crew have a monthly roster and have approximately eight days off per month in Dubai.

What are promotions based on?

Cabin Crew promotions are based on assessment of performance.

What are the career development opportunities within Emirates?

Staff have first opportunity to apply for a vacant position as most of these are advertised internally before being advertised to outside applicants. Candidates interested in applying for any internal vacancy should meet the following requirements:

• Completion of one year in your current role (position/department).
• The minimum qualifications and experience required for the advertised position.
• The support of your line manager.

Is health care provided?

Emirates provides all Cabin Crew with a comprehensive package for medical and dental services at the designated Emirates Clinics.

Does Emirates provide any insurance cover?

All Cabin Crew are insured on a 24-hour worldwide basis under life insurance and personal accident insurance policies. The company’s policy on insurance is detailed in The Emirates Group Employee Handbook, which is issued to every employee upon joining the company.

Does Emirates offer a pension scheme?

Emirates provides a non-contributory end of service benefit (EOSB) (a lump sum of money assessed according to salary scale) on completion of the term of your contract.

What is the pay structure/allowance?

Your pay is made up of three components: a fixed basic salary, an hourly pay for operated flights and an overseas allowance.

Pay Scale for Grade II (entry level): Basic monthly salary, tax free in the UAE - AED4,260 (1 US$=approx AED 3.673).
Flying pay on an hourly basis - AED58 paid between chocks off and chocks on. Flying pay is paid in the month following accrual.
Meal allowances are paid in the currency of the country in which a night stop is made. The company provides free transport to and from the airport and hotel accommodation.

When may I apply for concessional travel?

You are eligible to apply for ID50 firm tickets for yourself and your family from your date of joining. ID90 ticket eligibility starts 3 months post joining. Special tickets for friends and extended family are available 6 months post joining. Nominations for special tickets are completed on an annual basis. Additions or amendments to this list of cannot be made outside of that time frame. You are able to add up to 25 names/nominees on your Special Ticket list.

How much leave will I be entitled to?

Cabin Crew are entitled to 30 calendar days’ leave per year based on availability of leave slots. One firm annual leave ticket is provided free of charge to your country of origin. After three years of service this may be taken to any destination on the Emirates network.

How often & how soon can I go home?

All employees are on probation for the first six months of their service. They are, therefore, eligible for leave after the probation period. We fly to over 120 destinations and you could be rostered to your home country, based on operational requirements.

What is the Exchange Rate Protection scheme?

UAE-based expatriate employees, irrespective of nationality, grade or position, are covered by the Exchange Rate Protection (ERP) scheme, unless they are from the USA or any country where the currency is fixed against the US dollar.
The ERP scheme is intended to provide reasonable protection if you are adversely affected by exchange rate fluctuations in the currency of your home country or the place of your permanent residence. Your ERP currency will be given as per the country of your Annual Leave Destination, and once your ERP is determined it can never be changed. Under the ERP Scheme, 50 per cent of the net basic salary received each month is protected up to a maximum of 15 per cent.

What is profit share?

If the company achieves its profit target, employees receive a profit share payment. The company’s financial year runs from 1st April to 31st March the following year. The company announces its results – and any profit share to be made - in April for the financial year just ended. The profit share is paid in May. The amount varies from year to year and has ranged from two to 14 weeks of basic salary.
To qualify for the full profit share, you must have been employed for the complete period, 1st April to 31st March. If you joined after the 31st March but before 30th September, you would be entitled to a pro rata amount. If you joined after 30th September, you will have to wait until the next profit share.

What is accommodation like and is it expensive?

Emirates provides shared furnished air conditioned accommodation free of charge. There are more than 50 buildings in various locations throughout Dubai that you could be placed in. Each apartment block has leisure facilities. Two/three colleagues (same gender) share a two/three bedroom apartment and each have their own bedroom but share the kitchen and the living area. Two people may have to share a second bathroom in some three-bedroom apartments.

Can my family come to visit and stay with me in company accommodation?

Family members can stay in your apartment in accordance with the Emirates accommodation regulations.

Can different genders share accommodation?

Dubai is an Islamic country. Men and women cannot share accommodation unless they are married.

What is Dubai like as a lifestyle destination?

From a country that relied on pearl diving, Dubai has now developed into an international tourism and regional business hub. It is a modern cosmopolitan city where people of many cultures and religious backgrounds live and work in harmony. Dubai offers many advantages and prides itself on being one of the most exciting cities in the world. Dubai is a city of contrast, a land where the old and the new, traditional and modern, east and west blend seamlessly to produce a fascinating, mysterious, exciting place with a distinct personality all of its own. There is an endless variety of superb restaurants and sports and leisure facilities catering for all tastes.

Do I pay tax on my salary?

The salary you receive from Emirates is tax free.

Do I need to open a UAE bank account?

Yes, because your salary is paid monthly in UAE dirhams.

What is the procedure for obtaining a UAE driving licence?

Obtaining a UAE driving licence and the costs involved are your responsibility. There many countries which have an agreement with the UAE whereby you can convert your existing driving licence to a UAE driving licence. If you are unable to convert your existing driving licence into a UAE driving licence, then you will have to undergo driving tests conducted by Dubai Police. There are many private driving schools in Dubai and you can register with one of them for driving lessons.

Do you need another language? What is the predominantly spoken language?

In Dubai, Arabic and English are widely spoken. Candidates need fluency in spoken and written English. Fluency in another language is an advantage. There are a number of language institutions in Dubai if you wish to learn another language.

Do I have to hold certified logbooks?

It is a requirement that the candidate provide complete certified logbook records when they are invited for the selection process. It is unacceptable to have some years missing, misplaced or otherwise. Prior to joining, all pilots must provide certified evidence of hours flown. This can either be a stamp in their logbook from their Fleet Manager/Chief Pilot verifying their hours flown or a stamped original letter from the record/fleet department of their respective airline/authority.

Does Emirates intend to recruit direct entry Captains?

Please refer to our Pilot Vacancies page for current opportunities.

How does the Emirates training bond apply?

All First Officers sign a training bond for a period of 5 years (US$42,000) on a decreasing pro-rata basis.

When can I expect to be upgraded to Captain?

The minimum requirements for upgrade to Command are:

• a. Possession of a valid UAE ATPL.
• b. 6,000 hours Total Time (Note 1, Note 2).
• c. 2,500 hours Emirates operating time and 3 years’ service in Emirates, on any fleet (Note 2).
• d. Four satisfactory PPCs in Emirates on any aircraft type.
• e. Two satisfactory manual handling simulator sessions on any Emirates aircraft type.
• f. 1000 hours Emirates operating time on the fleet on which the upgrade is planned.
• g. Two satisfactory PPCs on the fleet in which the upgrade is planned (Note 2).

• a. 6,000 hours Total Time (Note 1, Note 2).
• b. 3,000 EK hours of which 2,500 hours must be on EK A380.
• c. Four satisfactory PPCs on EK A380.
• d. Two satisfactory manual handling simulator sessions on EK A380.
• e. Approval by the Upgrade Review Committee.

Note 1: Total Time is defined as all flying as P1 and/or P2, excluding single and multi-engine piston.
Note 2: No alleviations of SFI, non-EK P3, FEO, or any other credits or reductions are allowed to any hours criteria.

What is the duration of the contract of employment?

Unless stated otherwise, the contract of employment is permanent and open (i.e. no fixed duration).

If I am selected how is my Fleet type decided?

Whilst past experience and candidate’s preference is taken into account, this will not always determine the fleet type as allocation is based solely on Emirates’ operational requirements.

Can I change fleets?

When Emirates’ operational requirements deem it necessary to transfer between fleets you can express your interest or volunteer for the transfer as it will be based on seniority.

Can I apply for Emirates Cadet program?

The current Emirates Cadet Program is available for U.A.E. nationals only.

What is the probation period?

The probation period is six months commencing from your date of joining.

How does the rostering system work?

The rostering system is a rotating cycle, so each group becomes the top priority for bidding (favourite flights, etc.) every 5 months. Within the groups there is a seniority list, however when you are in the top most group, you have a strong chance of receiving the duties you request. Bid preferences include: Destination, Regions, Days off, requesting pairing length, check-in time, etc. Reserve/standby is usually rostered for each group every 10 months or there about for duration of 35 days which will be allocated in the bottom bid groups.

How long are the flight duties/sectors in Emirates?

The sectors range from 50 minutes to 17 hours.

How long is a layover duty?

Layover trips generally range from 24 hours to 72 hours. The maximum multi-stop layover duty is 9 days.

What happens if I am on holiday and can’t complete my bid for the next month?

The system allows you to place a ‘standing’ bid, which will be registered in the system and will be the one selected if no monthly bid is made.

How long does the interview process for pilot recruitment take?

As per current processes, the interview is generally held over 4 days in Dubai. We have recently introduced a pre-selection program in certain locations around the world which is designed to cover some aspects of the selection and shorten the time required for the remaining assessment conducted in Dubai.

Where are the interviews held?

The major part of the recruitment process is held in Dubai. Pre-selection is now available overseas for the benefit of candidates who cannot take much time off work. It may include a SIM assessment, psychometric testing and Advanced Compass modules.

When do we get pay rises? Are annual increments guaranteed?

The Company reviews salaries on an annual basis and may award pilots a ‘step rise’ in salary or a percentage increase, subject to satisfactory performance, however this payment is not contractual.

How does the profit share work?

If the Company reaches its profit target, employees receive a profit share payment in May. The amount varies from year to year and has ranged from 2-14 weeks of basic salary. All employees must be employed for the complete period 1st April – 31st March in the preceding year to be eligible for the full profit share payment. If you join after the 31st March and before 30th September you are entitled to a pro rata amount. If you join after 30th September you will have to wait until the end of next financial year to be eligible for the profit share.

What is “Exchange Rate Protection” scheme?

Expatriate pilots irrespective of nationality, grade or position are covered by the Exchange Rate Protection (ERP) scheme (except for the USA). The ERP scheme is intended to provide you reasonable protection if you are adversely affected by exchange rate fluctuations to the currency of your home country. Under the ERP Scheme, 50% of the net basic salary received each month is protected.

Do I pay tax on our salary?

The salary you receive from Emirates is tax free. You may have to check the taxation laws in your home country of residence for any possible income taxation.

What is the provident fund?

Our alternative to the pension scheme is the Provident Fund. Full details of the scheme are provided on joining the company. A = the amount that the company contributes-12% of basic salary B = Compulsory amount for employee 5% of monthly basic salary C = voluntary additional contributions made by employee. Eligibility for payout of the Provident fund on leaving Emirates is linked to your length of service. You will receive the market value of your contributions to the Account B and C fund, but will need to have completed 7 years’ service to be entitled to the full 100% of the market value of Account A, or 5-7 years to be entitled to 75% of Emirates contributions to Account A. For service periods of less than 5 years you are entitled to End of Service Benefit payments.

How is the fund doing at present?

The fund is linked to the Stock Market (Global Stock Market).

Can I manage the fund myself?

The fund is managed by a Provident Scheme Officer. Should you wish to change the investment of your funds (based on fluctuations on the Stock Market) you may make changes up to 6 times per year free of charge. You get 2 free consultations per year and can monitor your accounts online.

Can I take the money from the company and invest it myself?

At the present time this option is not available.

Do I need to open a UAE bank account?

Yes, as your salary is paid monthly in local currency.

Do I get transportation allowance?

No, the company provides free transportation to and from work.

Do I have to pay to travel to Dubai for my interview?

We provide invited candidates with a return Economy class ticket (upgradable to Business) to Dubai from their nearest destination on the Emirates network.

Does the education allowance for our children cover all costs?

We contribute tuition and transport fees for 3 children, ages 4-19. Parents can choose which school they prefer for their children, and some schools may cost more than the allowance covers.

Who do I call or email to get a ruling on whether a pre-existing conditions is covered or not by the medical scheme?

The final decision is taken by our Chief Medical Officer and you will be advised before joining. As with all insurance companies, there is an exclusion list and a pre-existing condition is normally excluded for the first 2 years of employment. You can email pilot.recruitment@emirates.com or following the selection programme contact your Recruitment Specialist.

Is medical service available?

Yes, when outside of clinic hours you can go to the emergency section in selected hospitals that will treat you without any payment required upon presenting your Emirates ID card.

Is there an ambulance service here?

Yes, through the government hospitals and through private hospitals.

What do I do if a member of my family is seriously injured?

There are excellent Accident and Emergency services (A&E) through the private hospitals namely: Welcare Hospital, American Hospital, with which Emirates has direct billing service.

Is there a pre joining medical for families?

No, but families will be required to submit a declaration of health. It is a requirement for the Company medical scheme. All persons joining the scheme must complete a medical before joining. They will also be required to attend an initial dental check upon joining which would assess any pre-existing conditions.

If I fail my pre-joining medical, will I be told the reason?

This is at the discretion of the Company.

Why are the HIV/Hepatitis B and TB tests required?

The above tests are a government requirement in order to be granted a residence visa. A positive result will lead to termination of employment and deportation.

What if I am sick for more than 15 days?

As stated in the contract, for absence due to sickness/accident or industrial injury the following applies: Absence due to incapacity must be supported by a medical certificate and issued by a company doctor (after completion of a 6 month notice period) full basic salary will be paid for up to 52 weeks.

Am I covered by Emirates for loss of license?

Yes, full details can be found in the Employee Handbook on joining the company. The Company insures all Flight Crew as listed below, against permanent loss of licence arising from accident or sickness:

Age of Flight Crew Entitlements
All ages up to completion of 61st year 3 annual basic salaries
Ages 62 to 63 years 2 annual basic salaries
Ages 63 to 64 years 1 annual basic salary
Ages 64 and above Nil
Annual basic salary means the monthly basic salary excluding all allowances. If loss of license is due to a ‘pre-existing condition' it is not covered by this insurance. There are various private schemes available which you can arrange, or you may wish to continue with an existing coverage that you have in your own country.

Do I have to get a sick note if I go sick for a flight?

No. Emirates currently operate a ‘self-certification’ system whereby the flight crew can call sick for a flight without a visit to the clinic. Restrictions and conditions apply to this system and full details will be made available to you on joining the company.

How many days off will I get in a month?

You will be entitled to a minimum of 8 days off per month.

If my family remains in my home country, is it possible for me to commute?

Emirates does not support or condone the commuting of Flight Crew.

Is it possible to leave Dubai when I have days off?

You may leave Dubai when you have days off, all you have to do is to fill the “away from base” form on the crew portal so the company know your location. You are also required to provide a contact telephone number and address.

How much leave will I be entitled to and how do I apply for leave?

You will be entitled to 42 days leave per year. Primary Leave, which must be from 21-28 days in duration, is allocated by a bidding system through the Flight Crew Portal; allocation is dependent on when leave was taken in the previous year and on fleet seniority.

Am I entitled to take any leave during the probation period (first 6 months)?

No. Leave requests will not be authorized during the probation period. Special cases will be looked into and considered on a one to one basis.

When do my staff travel benefits start?

Travel concessions apply after 6 months service for 90% (Cat A) standby tickets and 50% (Cat C) firm ticket from the date of joining.

How are stopover allowances paid?

Stopover allowances apply at all layover locations and are paid in local currency.

What concessional travel do I receive for my family?

Single staff = Mother, Father, Brother, Sister. - Married = Mother, Father, Brother, Sister, mother-in-law, father-in-law. Their annual entitlement is unlimited firm tickets (ID50%) and 2 x ID90% sub load ticket on Emirates. In addition, a wider range of relatives are entitled to a max. of 10 firm (ID50%) tickets per year. Your spouse and children up to age 21 (or 23 if in full time education) are entitled to unlimited concessional tickets.

What class of Cabin am I entitled to?

Captains are eligible for Business Class travel with upgrade to First Class on a space available basis at the time of departure when traveling on Emirates services. First Officers are eligible for Economy Class travel with upgrade to Business Class on a space available basis at the time of departure when traveling on Emirates services. However children under 13 are not eligible for the upgrade.

If my application is short listed, is it possible to defer attendance in the Selection Program?

You may contact Pilot Recruitment via email on pilot.recruitment@emirates.com to advise us if you wish your application to be considered at a later date. If, however you have been scheduled to attend an interview which you initially accept and later decline with less than one week’s notice, your application may be closed, with no opportunity to re-apply at a later date.

If I am selected and have a bond with my current airline, will Emirates pay the remainder of the bond?

The payment of an outstanding bond amount from a previous employer is the responsibility of the individual.

If I am not successful in the Selection Program, is it possible to reapply?

Yes, you can reapply after a period of 24 months

Where in Dubai can I expect to be accommodated? (Location)

The location is subject to availability at the time of joining. But a request could always be placed.

What are my Accommodation entitlements as First Officer?

As a single or married First Officer without children you are entitled to either furnished or unfurnished two or three bedroom company apartment OR if married with dependent children who are residing in Dubai you will be entitled to either furnished or unfurnished company villa OR in both cases the Accommodation Allowance of DHS 159,840 pa. Upon upgrade to Captain your entitlement will be as below.

What are my Accommodation entitlements as Captain?

As a Captain you are entitled to either furnished or unfurnished three or four bedroom company villa regardless of marital status/children or Accommodation Allowance of DHS 179,400 pa.

What should I expect to find in my accommodation when I arrive?

Should you choose the furnished option, your accommodation will be furnished with living/dining room/bedroom furniture with curtains and lamps provided. We also provide a ‘starter pack’ in all company accommodation which includes linen, kitchen items and crockery. During the first week of joining the company you will receive AED 3,300 to purchase supplementary items. You will be issued with a list of items in the starter pack with your contract. The cost of furniture/starter pack, which is valued at AED 45,000, is amortized in equal monthly amounts over a period of 5 years. If an employee leaves the company before the value of the furnishings allowance have been fully amortized, the employee will repay the company the unamortized value of the furnishings. You may not return the company furniture in lieu of any outstanding unamortized amount. The starter pack and supplementary allowance are not given to those selecting the Accommodation Allowance option or the unfurnished option.

Can I bring my pets from home?

Some landlords (apartment accommodation) do not allow any pets. However, a special request may be made prior to joining (subject to availability). You will be required to advise Emirates in advance if you are planning to bring a pet with you, and you have to make sure that your pets have a government health certificate and the original vaccination certificate from your country of origin; then you will have to apply for an import permit that lasts for one month. Then you can start the shipping procedure.

Can I decorate the walls of my villa/apartment?

You may choose to change the colours, however when you are leaving the premises, it is your responsibility to leave the accommodation in its original condition and colour, to avoid charges.

Can I opt-out of the Emirates Housing Scheme any time and take the money to sort out my own accommodation?

If you want to opt-out of company accommodation you must apply for permission giving 3 months’ notice to draw the Accommodation Allowance in writing, before making any commitment to lease or purchase alternative accommodation. Please note that if you opt for the Accommodation Allowance, you will be liable to pay the costs of electricity, water supply and municipality charges and you will not be able to change back to company accommodation.

What power supply is used here?

It is 220 volt.

What television system is used here? NTSC or PAL?

It is a PAL system. There are many companies offering different packages for satellite TV channels, e.g. Orbit, Star TV, Showtime or Firstnet. Packages vary, offering emphasis on sports, children’s channels, UK or US channels, etc.

I am entitled to an apartment but I want to live in a villa, is this possible?

No, as you get what you are entitled to. However, on upgrade to Captain and change of family status (i.e. when you have children residing with you in Dubai) you will be entitled to a villa. Another option is to opt out of company accommodation and use your allowance to rent a villa.

Can I choose the colours of my soft furnishings?

Unfortunately not as the company furniture comes in a standard design.

Can my friends and relatives who come to visit me stay at my villa?

Yes, they can, as this is your place. If you reside in an apartment, you are required to notify the building security (if company provided accommodation).

Does Emirates insure my possessions in the house or must I do that?

Emirates do not provide insurance neither for the house nor for your personal belongings, but you can use the insurance company that Emirates deals with so you get the best insurance deal.

Is there an Emirates club I can join? If so, how much does it cost?

There is a pilot club called Emirates Pilot Club that costs DHS 75 per pilot and DHS 150 per couple per month. The membership gives you a wide choice of health clubs that you can use for free or at a very low cost, and a choice of restaurants with very good discounts. You will have to check the availability of the offers at the time.

Is it easy to hire a home assistant?

Yes. It is possible to use an agency to employ a domestic worker. For visas fill in a visa form and submit the documents to Emirates HR service centre and they will direct you - with the next steps. This employee will be under your sponsorship and you will have to pay all fees incurred.

How much do you have to pay a home assistant?

It depends on the individual’s nationality and you must adhere to the government requirements of minimum salary and annual leave entitlements. (Please note some governments stipulate a minimum salary for their citizens employed overseas).

Can we hire a home assistant and a driver?

Sponsoring only one domestic help is the norm. If you wish to sponsor more than one, approval has to be obtained case by case basis only.

Can single pilots sponsor home help of the opposite sex?

Single pilots can only sponsor home assistants of the same sex. There are many cleaning companies that provide home help by the hour and the prices are very reasonable.

Who pays my electricity, water and telephone bills?

Emirates will pay the costs of electricity, water supply and municipality taxes (if the employee resides in company accommodation) up to an amount of 32,000 AED annually. The local calls to land lines are free of charge and the company will provide a telephone allowance.

If I am selected as an Emirates pilot, can I live in a city of my choice?

All our pilots are based in Dubai, and accommodation in Dubai is provided by Emirates.

If I am selected, where will I live in Dubai?

We provide accommodation in Dubai for all our pilots. Single pilots are provided a 2 bedroom apartment, and married pilots without children a 3 bedroom apartment. Married pilots with children who still live with them are provided a villa. You are only eligible to opt of company accommodation if you purchase a property in Dubai.

Is there a waiting list for schools?

Yes, for some schools there is a waiting list and in some cases the list is quite long. It is entirely your responsibility to find a school place for your child. We will supply you with a list of schools in Dubai with all their contact numbers.

What if my children do not speak English? What school will they get in?

There are 3 schools, at least that, you can enrol your children in if they do not speak English. Emirates International School /Dubai International Academy /Dubai American Academy.

Is there a school bus or do we have to drive our children to school?

Some schools operate transport, others don’t. Transport allowance is covered by the education support scheme.

Do I get Education Support Allowance?

Yes, support allowances (for up to 3 children) are as follows:
Primary School AED 40,000 maximum per child (Emirates pay 100% of the first AED 20,000 and 90% of the balance, up to a limit of AED 40,000 per academic year).
Secondary School AED 60,000 per child (Emirates pay 100% of the first AED 30,000 and 90% of the balance, up to a limit of AED 60,000 per academic year)

Can I also get this allowance if my children study overseas?

If my children go away to school do I get the full allowance to do with it as I wish or must I get the school to bill Emirates?

What time does school start and finish?

The school year starts in the beginning of September and finishes in the end of June with two weeks break between the end of December to mid-January and end of March to mid-April and the timings are approximately 0745am to 1530pm.

Can I bring my children to start school halfway through the year?

If the school is prepared to offer a place to your child then they may start during the school year. However a child cannot enter after the 30th April each year as the school year ends in June.

Is there any crime in the schools such as drugs?

Generally the schools are well disciplined and a crime is an individual act that is tolerated by neither the school nor the national authority. Most schools are virtually crime free.

If I travel to Dubai alone initially, can my spouse join me as soon as my visa is issued?

It will take up to 10 working days to process your spouse’s visa once yours is processed.

Can my spouse travel with me at the same time of joining?

Yes, your spouse can enter the UAE on transit visa at your expense. The transit visa is then converted to a residency visa at a cost of approximately 1000 AED or a return flight.

Who pays for the visas for my spouse and children?

visa is issued, there is a requirement to pay the cost of transferring the visa from visit to residence type, or they may be required to exit the country while the visa is being processed. You will be responsible for paying the cost of transfer of the visa or the cost of the tickets if they arrive before the visa is processed. Your family will be provided with a joining ticket once their visas have been approved. (Please note Emirates covers the costs for up to three children).

Can my spouse work here?

Yes, most employment agencies in Dubai have websites, where your spouse can view vacancies and register his/her CV.

Can my spouse start his/her own business here? Who would be his/her sponsor?

Yes. He/she is likely to require a ‘local’ sponsor (a UAE national), however this is not always necessary as there is a free zone when one can open their business.

Can I share accommodation with my partner if we are not married?

According to the UAE laws, you are not allowed to reside in the same accommodation on a permanent basis with a person from the opposite sex if you are not married.

How do I get a Liquor License?

You may apply for an application letter through our Employee Service Centre on the 2nd Floor (Atrium level) of the Emirates Group Headquarters Building and then visit a liquor outlet to submit your application form.

Can I convert my driver’s license to UAE or must I take a test?

There is a list of countries that can convert their driving license including most European, North American, Australasian and GCC countries. If not on this list, a test is required. Please check with Recruitment prior to joining.

Are there restrictions on women driving in UAE?

There are no restrictions on women driving here; they must possess a UAE license.

Are there restrictions generally on women clothing, going out alone?

In general women are treated with great respect here and there is no restriction on clothing (however situational awareness must be exercised in certain parts of town). It is much westernised here and life for females is comfortable.

If I am a Muslim am I allowed to apply for a liquor license?

According to the UAE law, Muslims cannot apply for a liquor license. If you declare you are of no religion or an atheist, you will also not be permitted to obtain a liquor license.

Is there a Drug problem in Dubai?

Drugs are strictly against the law. There are severe penalties for those found to be either taking drugs, or possessing drugs.

Is there a lot of crime in Dubai?

Compared to other cities there is very little crime in Dubai, however common sense and precaution are advised. House burglaries and petty theft do occur.

Will you help transfer my personal belongings to Dubai?

You will be provided a free freight allowance of 100 kgs, and your spouse can claim an additional 100 kgs. Each child in your family will also be entitled to a free allowance of 25 kgs. You may use your furniture allowance towards shipping costs as well should you wish to ship your furniture from your home country.

What are the criteria for applying for a job?

• Must hold a valid UAE passport
• Must have good command of both written and verbal English
• Must hold Khalasat Al Qaid or Marsoom
• Must hold UAE National Identity Card

What is OJT?

On the Job Training. This applies to roles where the candidate is given a training period (x-1). The salary will be lower than the proposed job grade until the trainee completes his or her OJT.

What does a “Trainee Role” involve?

• Firstly, a trainee is chosen for an appropriate job (through the Recruitment Team)
• The trainee then joins the company
• The trainees attends a National Induction Programme
• A Development Plan is set
• A tripartite meeting is held with the trainee and their line manager
• Course Nominations
• Follow-up tripartite meeting

What does the Career Development Unit do?

• After you complete the training period, you will meet the a member of the unit to discuss your interests and career aspirations.
• The unit member meets your line manager for feedback.
• Agreement is made on your development needs
• A development plan is set.
• The unit member follows up on your progress to ensure that everything is working out as planned

What is the procedure for license conversion as per GCAA in Dubai?

All information pertaining to license conversion, eligibility and the documentation required can be found on the following website: www.gcaa.ae

What are the accommodation options available for Licensed Aircraft Engineers in Dubai?

• Option 1
– Company accommodation and furnishings (up to Dhs30,000, depending on size of accommodation and items provided by the landlord)
– starter pack
– Dhs 3,300 on joining to purchase supplementary items
• Option 2
– Company accommodation
– Dhs 30,000 furnishing allowance
– No additional allowances
– No temporary accommodation
– Unfurnished accommodation
• Option 3
–Dhs 119,460 utilities allowance
–Dhs 30,000 furnishing allowance
– No additional allowances
– Up to 3 months' temporary accommodation
– Temporary accommodation does not have starter pack items (e.g. bedding, towels, cutlery etc).
– New joiners may order a starter pack.
All Licensed Aircraft Engineers will be asked to choose from the above options at the time of joining.

How much can I carry as my excess baggage at the time of joining?

On joining, the company will reimburse the cost of unaccompanied shipping of personal effects up to 50-100 kg for the spouse, depending on your grade, plus 25kg per child up to a maximum of three children under 19. The costs will be reimbursed on presentation of receipted invoices.

What class of travel am I eligible for?

If you are a Licensed Aircraft Engineer, you will be eligible to travel on economy/upgradeable to business class on your Annual Leave ticket. However, children under the age of 16 years are not eligible for an upgrade.

Will Emirates assist me in obtaining Family Visa?

Emirates acts as a sponsor for the employee and provides a three-year residence visa/work permit, which is renewable. Once the employment visa is stamped in your passport, you can act as a sponsor for family (spouse and children). We provide assistance in processing family visas.

What is the process for applying for family visas?

You must provide attested marriage certificate, passport copies and photographs of the dependents. It takes around three-to-four weeks generally to process the family visa and once the visa is processed, your family can travel to Dubai on joining ticket.

What is the annual leave policy of the company?

All full-time employees are entitled to generous paid annual leave in comparison to most other companies. The number of working hours of annual leave provided per calendar year is related to your job grade and is specified in your contract of employment.

What are the career development opportunities within Emirates?

Staff have first opportunity to apply for a vacant position as most of these are advertised internally before being advertised to outside applicants. Candidates interested in applying for any internal vacancy should meet the following requirements:

• Completion of one year in your current role (position/department);
• The minimum qualifications and experience required for the advertised position;
• The support of your line manager.

What is the probationary period for company employment?

For all positions, the probationary period is six months from the date of joining the company.

What is “Exchange rate protection” scheme?

UAE-based expatriate employees, irrespective of nationality, grade or position, are covered by the Exchange Rate Protection (ERP) scheme, unless they are from the USA or any country where the currency is fixed against the US dollar.
The ERP scheme is intended to provide reasonable protection if you are adversely affected by exchange rate fluctuations in the currency of your home country or the place of your permanent residence. Your ERP currency will be given as per the country of your Annual Leave Destination, and once your ERP is determined it can never be changed. Under the ERP Scheme, 50 per cent of the net basic salary received each month is protected up to a maximum of 15 per cent.

What is Profit share?

If the company achieves its profit target, employees receive a profit share payment. The company’s financial year runs from 1st April to 31st March the following year. The company announces its results – and any profit share to be given - in April for the financial year just ended. The profit share is paid in May. The amount varies from year to year; in the past, it has ranged from two to 14 weeks of basic salary.
To qualify for the full profit share, you must have been employed for the complete period, 1st April to 31st March. If you joined after the 31st March but before 30th September, you would be entitled to a pro rata amount. If you joined after 30th September, you will have to wait until the next profit share.

Do I pay tax on our salary?

The salary you receive from Emirates is tax-free.

Do I need to open a UAE bank account?

Yes - this is advised and will be explaine dduring your Onboarding experience and they will also provide details of recommended Banks.

What is the procedure for obtaining a UAE Driving License?

Obtaining a UAE driving licence and the costs involved are your responsibility. Many countries have an agreement with the UAE under which you can convert your existing driving licence to a UAE driving licence. If you are unable to convert your existing driving licence into a UAE driving licence, then you will have to take driving tests conducted by Dubai Police. There are many private driving schools in Dubai and you can register with one of them for driving lessons.

What is the Education Allowance Policy for children?

Education Support Allowance (ESA) is a contribution made by Emirates towards the school fees of employees’ children (up to a maximum of three children below the age of 19 years).
ESA for tuition fees will apply on an annual basis using the academic year from 1st September to 31st August as applied in Dubai. ESA will be calculated on a pro-rata basis from the month of joining, provided other policy criteria are fulfilled.
The ESA will operate on the following basis:

• Primary Schools
  • If the invoiced school tuition fees are below Dhs 16,000 per annum, the company will reimburse 100 per cent of all actual invoiced compulsory core tuition fees.
  • If the invoiced school tuition fees are above Dhs 16,000 per annum, the company will reimburse 100 per cent of the first Dhs 16,000 and 90 per cent of the remainder of all actual invoiced compulsory core tuition fees, subject to a maximum overall reimbursement of Dhs 32,000 per annum.
• Secondary Schools
  • If the invoiced school tuition fees are below Dhs 25,000 per annum, the company will reimburse 100 per cent of all actual invoiced compulsory core tuition fees.
  • If the invoiced school tuition fees are above Dhs 25,000 per annum, the company will reimburse 100 per cent of the first Dhs 25,000 and 90 per cent of the remainder of all actual invoiced compulsory core tuition fees, subject to a maximum overall reimbursement of Dhs 50,000 per annum.

Will the education support allowance include registration and admission fees as well?

A registration fee up to a maximum of Dhs 500 will be reimbursed as a one-off payment. If a child is registered in more than one school, additional registration fees will not be reimbursed. A registration fee is paid once only per child in each level of education (primary and secondary).
An admission fee (where applied as a separate invoiced amount) up to a maximum of Dhs 2,000 will be reimbursed as a one-off payment. If an admission fee is part of an advance payment of term fee, it is regarded as being part of tuition fees and is included in the overall Education Support Allowance for tuition fees. An admission fee is paid once only per child in each level of education (primary and secondary).

Are my family members eligible for medical cover if they do not reside in Dubai?

If you are a Category A staff member, your eligible dependents not residing in the UAE are covered for in-patient treatment worldwide. They are covered for outpatient treatment only in the UAE. They are covered for emergency outpatient treatment only in countries other than their country of domicile. All non-emergency treatment needs prior approval from the Medical Costs Manager.