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Want to be at the forefront of the future of aviation?

Choose a role and learn more about how you can contribute to delivering the most innovative products and services that shape the future of aviation.

Agile Delivery

Technical Product Management

Software Engineering

Digital Engineering

Quality Engineering

Cybersecurity

Architecture

DevOps and Automation

Innovation

Agile Delivery

Technical Product Management

Software Engineering

Digital Engineering

Quality Engineering

Cybersecurity

Architecture

DevOps and Automation

Innovation

Want to be at the forefront of the future of aviation?

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Join the team behind industry defining projects

Premium Economy

In December 2020, Emirates was set to deliver the most exclusive and sought after travel experience in the skies with the launch of the new Premium Economy cabin. This required integration across over 800 points and enhancements to more than 300 apps.

OneCargo system

OneCargo maximises efficiencies for dnata in a single technology platform. It automates business and operational functions, including safety and quality monitoring.

Catering optimisation

We use AI models to optimise the catering load for each flight and reduce food waste. We’ve also replaced our paper menus with digital menus in line with our sustainability goals.

Premium Economy

Premium Economy offers a new level of comfort for travellers on our A380 routes. Premium Economy customers enjoy a generous baggage allowance, more Emirates Skywards benefits, and a dedicated check-in area at Dubai International. And on board, besides wider seats and more luxurious details throughout the cabin, customers also get an enhanced selection of food and drinks.

Objective: To enable ticket sales and the operation of the new Premium Economy cabin.

Solution: Integrate Premium Economy across all aspects of the customer journey and experience – right from flight search, booking, online check-in and meal selection, to the airport experience, baggage allowance and Emirates Skywards member benefits.

Role of IT: To be able to launch Premium Economy, more than 900 individuals were involved in enhancing 300+ applications, working with over 40 software products, across 800+ integration points over a period of 11 months.

OneCargo system

dnata is one of the world’s leading air services providers, providing quality and reliable ground handling, cargo, catering and retail services at over 120 airports in 14 countries. OneCargo was developed to maximise efficiencies across an extensive network and improve operational and commercial performance.

Objective: To boost commercial benefits for customers and maximise efficiencies in a single technology platform.

Solution: OneCargo is an integrated, cloud-based platform that automates key business and operational functions, including safety and quality monitoring, reporting and ULD management. Its AI-driven tools and analytics provide enhanced visibility on sales and business performance, allowing customers to match real-time demand with available capacity for maximum profitability. OneCargo also eliminates all redundancies and manual check sheets, substantially improving operational efficiency.

Role of IT: Developed 100+ integration services (iPaaS) across multiple regions with different systems with a unified support and monitoring process. The multi-layer interfaces were built using APIGEE, TIBCO, SOLACE, SnapLogic and AWS. These complex integration layers are established with regulatory authorities for each region, automated robotic solutions, internal systems and other third-party systems.

Catering optimisation

In all cabin classes on Emirates flights, you always get a multicourse meal. You can also pair your meal with our selection of complimentary fruit juices, soft drinks and fine beverages. Given this huge commitment to our catering and customer experience, we need to ensure that each flight is loaded with the right amount of meals, drinks and catering equipment while keeping waste to a minimum.

Objective: To optimise the catering load for each flight while minimising waste.

Solution: Utilising our Enterprise Data Platform, we used AI models that better predict meal choices. Integrated with our in-house Java catering system and a third party operational system, we ensured a continuously optimised and automated operation. We also changed our in-house catering system, developed a hybrid app and integrated several third party systems to create digital menus, available in 19 languages, to replace our paper menus.

Role of IT: Programme management, applied agile methodology, testing, product management, system integrator, architecture, cyber security, as well as application support services.

JAKE SIMS

SVP – IT Delivery & Business Enablement

SERHAT BOLSU

Principal Quality Assurance Engineer

RAFAL MANKA

Senior Technical Software Engineer

HIND KHALID AL MAHMOOD

Technical Product Owner

ABRAHAM MATHEW MUTHALALY

Principal Performance Engineer

A Day in the Life of

Mikhail Sokor shares a glimpse into his day as Principal Software Engineer.

7:00 AM

Focus time, self-learning

I spend the first two hours of my day developing strategies, analysing patterns and looking for problem areas and possible solutions for my current and future projects

9:00 AM

Stand up meeting

I meet with my autonomous agile team (AAT) for 10 to 15 minutes to make sure we’re all in sync and that any issue is addressed immediately

12:00 PM

One on one meeting

I meet with my team members 1-2-1 to discuss priorities and stay up to date on operational matters. I also use this time to just check on them and find out if they need support or if they would like more training in any area.

1:00 PM

Lunch break

I like to take my breaks at the atrium on the second floor. Sometimes I just go for a coffee and sandwich to go. Other times I meet up with friends over lunch. There are lots of options there.

2:00 PM

Leadership meeting

I regularly meet with the heads of each department to discuss what’s going on in the current week and how to move forward.

3:00 PM

Candidate interview

An important part of my job as a manager is to find and recruit new talent for our team. I typically interview a candidate to assess whether they should be hired after they’ve completed the technical coding assessment as part of our recruitment process.

Ready to join our team?

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